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Telephone Solutions

We offer exceptional service through our 19 years of telephone system expertise, manufacturer trained and certified technicians, a complete line of high-quality products; and high-end voice solutions such as Voice Over IP, Unified Messaging, CTI and ACD systems.
 
 
NEC Phone System
    Our telephone and voice mail system experts are here to design a cost effective state-of-the-art solution specifically for you. We offer a wide range of solutions from major manufacturers in the telephone and voice mail industry; installing, programming, and servicing most types of telephone and voice mail systems. Let us help you understand, design and deploy the following technologies:

Voice Mail & Auto Attendant: These terms are often confused. Voice mail is the ability to leave and retrieve voice massages. Auto Attendant is the system that answers calls automatically and gives you choices to route your call. We can assist you in setting up these systems so that they work for your business.

    Voice over IP (VOIP): This is quite the buzzword in the industry these days. Don't get caught up in all the hype. VOIP works and can be implemented in certain situations. However it can be very difficult to make it work properly. Before attempting to implement this technology, be sure to consult with someone that fully understands the technology and has installed it many times before, such as American Communications.
 
 
    Unified Messaging: Unified messaging is the combination of voice mail, e-mail and faxing into one simple-to-use mailbox. We are experts at implementing this technology. Let us assist you with the design and implementation.

    Computer Telephony Integration (CTI): CTI is exactly as it sounds. It is the integration of your computer and telephone system. A typical use of this technology would be for a call center to do a screen pop of customer information based on the incoming caller ID.

    Automatic Call Distribution (ACD): This technology is typically used in call centers to create a queue for incoming calls into a group of operators. ACC has implemented many of these systems. Our own Customer Service Department uses one. We understand the call center managers usage and reporting needs.

    Wireless Telephone Systems: ACC can assist with the design, layout and installation of both cell type and cordless type wireless systems for your office environment.